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  After the "Mercedes-Benz oil spill", the financial service fee disappeared, and other "service fees" appeared separately.

  In April, the "Xi'an Mercedes-Benz oil spill" moved the dark scenes of Mercedes-Benz in the industry to the national audience, and the illegal collection of "financial service fees" by 4S stores had a huge impact. The State Administration of Market Supervision recently interviewed Mercedes-Benz again: fees must not be charged illegally. According to the investigation of the domestic media, the financial service fee of "everyone shouting" has disappeared, but it has been replaced by many clearly marked charging items. A reporter visited the billboard of a 4S store in Shanghai, and the first one was the "comprehensive service charge" of 5000 yuan, including insurance and purchase tax.

  Mercedes-Benz service charge finance 2019-05-19
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  Jaguar Land Rover responded that "the female car owner was chased and beaten by a 4S clerk": the sales consultant has been fired

  After the outbreak of the "660000 Mercedes-Benz oil spill female owners' rights protection" incident, the hidden rules of "service fees" in the auto sales industry were thoroughly exposed. At the end of last month, women buying luxury cars were surcharged and chased by sales threats. It was also turned out by netizens in the past two days, and suddenly Land Rover Jaguar became the focus. Today, Jaguar Land Rover officially issued an official statement in response: the sales consultant involved has been fired. Jaguar Land Rover said in a statement on April 15 that Jaguar Land Rover attached great importance to Ms. Li's car purchase experience in Tianhua, Shaanxi Province, and the dealers had dealt with it properly at the first time. On the afternoon of the day of the incident, Tianhua in Shaanxi Province was already.

  Jaguar Land Rover respond. 2019-04-15
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  Wang Chuanfu hired a senior consultant, and gan Wenwei, a former GM China CEO, joined BYD.

  Today, BYD announced a personnel appointment, and Wang Chuanfu hired a senior adviser. BYD officially announced that it has appointed Kevin Wale, the former president of General Motors China, as a senior adviser to Wang Chuanfu, the director of BYD. BYD said that Gan Wenwei will provide consulting services for BYD Group's automotive business. it includes consulting and guidance services for automotive business development strategy, operation strategy, marketing strategy, brand building and sales service system improvement. Gan Wenwei joined GM in 1975 and served as GM from 2005 to 2012.

  BYD 2020-01-13
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  Customers gave bad reviews, Audi sales sent an abusive text message: your whole family was killed by a car.

  Car salesmen have to face different customers every day, answer car purchase questions for customers, solve all kinds of problems, service attitude is very important, generally can be summarized into a sentence: the customer is God! What will you do as a car salesman if you get a bad comment from a customer? An Audi 4S sales consultant sent a cursed text message to the client: your whole family was hit by a car when they went out. According to media reports, on May 10 this year, Mr. Chen, a Wenzhou citizen, and his friends came to Wenzhou Zhongsheng Huaao 4S store to look at the car. It was already more than 5 p.m. At that time, when Mr. Chen asked the sales consultant who received them about the vehicle problem, he felt that the other side was very impatient and his attitude was not.

  Audi sales 2019-05-13
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  After booking the car, ask the sales consultant, but the sales consultant called the customer a "scourge" and asked him to refund the order.

  Recently, the car owner Ms. Wu reflected to the media: on July 17, at Dongfeng Honda Hangzhou Jiangjin special sales and service store, she wanted to buy a Honda XRV off-road vehicle. The originally preferred model was a 1.5-liter comfortable version, but it was said that there was no existing car. After sales recommendation, it was replaced by a 1.5T comfortable version. The two sides signed a contract on the spot, and Ms. Wu paid a deposit of 5,000 yuan. Ms. Wu: "I originally intended to pay in full. For the full payment, he said that there would be a discount of 20, 000 yuan. If it is divided into stages, it would be a little more discount, a discount of 22000. Later, I think about my comfortable version of 1.5L. If I land on the ground, it will be about 144000, this 1.5T comfortable version, but not."

  After booking the car 2021-07-31
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  Xiaopeng car is reported to have stolen pictures to publicize, official: provided by the supplier has been deleted

  After Audi's copywriting was accused of plagiarism, Xiao Hongshu netizen Y.z posted an article on Xiaopeng's official Wechat account on June 1: recently, he saw Xiaopeng car embezzled the photo he took in September 2020 and publicized it. However, he did not receive any authorization for the use of this picture before.

  Netizens services marketing events companies pictures cars Xiaopeng advertising consultation publicity media consulting services awareness limited 2022-06-03
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  When the customer bought Land Rover, he disagreed with the service charge, but he was beaten by the sales of the 4S store.

  Customers to 4S store to buy a car, because there is an objection to the service charge, they want to communicate with the sales staff, as a result, the communication is not smooth, but was beaten by the sales staff, what is the specific situation? At the end of March this year, Ms. Li took a fancy to a Shenxing model discovered by Land Rover at the Tianhua Land Rover 4S store in Shaanxi Province. at that time, she was considering buying a car by three-year installments and paid a deposit of 8000 yuan. The next day, Ms. Li and her family came to the 4S store to pick up the car, but the salesperson calculated the total price of the car and surprised Ms. Li. Ms. Li said that in addition to the 254000 car price, other things were added to the calculation list given to her by the salesperson.

  Land Rover sales service charge 4S store 2019-06-23
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  Buying a Mercedes-Benz luxury car is accepted by the "overlord clause" 4S store: as stipulated in the business license

  Mr. Hou bought a Mercedes-Benz E300 at a Zhengzhou Huisheng Mercedes-Benz 4S store in Zhengzhou in May. According to Mr. Hou, after he took the car away, when he was sorting out the bill, he found that there was a bill of 13350 yuan. Mr. Hou seldom wondered about this fee, so he called the 4S store and made it clear that it was a loan from Mr. Hou to buy a car. Charge Mr. Hou three points of service fee. Mr. Hou then called the Beijing factory and the Beijing headquarters to ask about the reasonableness of the fee, and the other side made it clear that the 4S store was not allowed to charge customers. Mr. Hou felt that he was suffering.

  Buy a car 4S store rules 2019-08-12
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  The 4S store said that the service has been provided by being cheated into buying insurance for new cars through the 4S store.

  In July of this year, Mr. Chen, a citizen, bought a 580000 SUV in Chengdu Longquanyi long March, which overtook Volvo 4S store. The price of a naked car is 550000, and the sales consultant directly recommends Mr. Chen to apply for a bank mortgage, saying that the full amount is plus 20, 000. if it is a mortgage manufacturer and bank, it will charge a fast handling fee of 20, 000, but 0 interest. Under Mr. Chen's total, he finally chose a mortgage loan with an additional 10, 000 yuan of interior decoration, with a total invoice price of 580000. However, due to the demand for mortgage, the sales consultant proposed that he must buy a two-year theft and rescue. After that, Mr. Chen spent 4808 to buy the theft and rescue, but never got the theft.

  4S store deceiving consumers 2019-09-24
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  The woman who bought a luxury car was charged a surcharge and was chased by sales threats. The 4S store apologized.

  When you think about it, it is impossible for a customer to buy a car and be chased by a salesman, but it really happened recently. A woman in Shaanxi planned to buy a Land Rover found Shenhang car. She was asked to charge a surcharge of nearly 30,000 yuan when she picked up the car. As a result, she was threatened by a salesperson to chase her when she asked for an explanation. On March 28, Ms. Li went to see the car at the 4S store in Tianhua, Shaanxi Province. finally, she took a fancy to the model found by Land Rover and decided to buy it in three-year installments, when the 4S store asked her to pay a deposit of 8000 yuan. The next day, on March 29, Ms. Li and her family came to the 4S store not to pay for the car. As a result, she saw the list of expenses given by the sales.

  Sales 2019-03-31
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  Cadillac pick up the car need to increase the price or do not leave, 4S store: now the price has gone up

  Ms. Cao, a consumer, took a fancy to a Cadillac XT5 and signed the car booking agreement provided by the 4S store during the show. The two sides agreed that the price of the car was 275700 yuan, while the 4S store collected a deposit of 10, 000 yuan from Ms. Cao. However, when Ms. Cao picked up her car at the end of December, she was informed by the 4S store to ask for a temporary price increase of 6500 yuan. What on earth happened? According to media reports, Ms. Cao took a fancy to a Cadillac XT5 at the Wuhan Auto Show in November 2019 and asked the booth sales consultant about the purchase price. Ms. Cao said that after many times of communication between the two sides, the agreed vehicle price is 27.

  Cadillac 2020-01-04
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  Why doesn't Tesla set up a 4S store? Official explanation

  As we all know, different from traditional car companies, Tesla adopts a direct marketing model in China, with direct service stores rather than traditional 4S stores. As for why Tesla adopted this sales model, officials also gave an explanation today. Tesla said that consumers need at least eight steps to buy traditional brand cars, such as browsing the official website, consulting dealers, store test driving, consulting specific configuration, comprehensive preferential plans, comparative financial policies, price negotiations, store price comparison, and so on. The process is very tedious. Compared with traditional car brands, buying Tesla can save a lot of tedious relief. Browse the letter on Tesla's official website.

  Tesla 2021-12-17
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  Net exposed: Geely, Honda and other 4S stores black investigation, some of the content was not done at all

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  Geely car 2019-11-25
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  Dongfeng Yueda Kia issued a clarification announcement, saying that the leadership's clandestine operation of the year mark is a rumor.

  ​ today, Dongfeng Yueda Kia issued a clarification announcement on the issue of "middle-level leaders manipulating the year mark" published by the online self-media. According to a statement issued by Dongfeng Yueda Kia, in the early morning of January 16, an article about Dongfeng Yueda Kia brand and related staff was published on a platform by self-media. It also said that there was slander and vilification of Dongfeng Yueda Kia brand and related personnel. However, according to the relevant search, the article has been deleted.

  Kia 2020-01-16
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  The price of the car was increased after the full purchase of the car. Salesperson: don't buy it.

  At present, the prices of new energy vehicles are generally not too expensive, if you buy new energy vehicles, you can also enjoy national and local policy subsidies. Recently, Ms. Hong ordered a Nezhu new energy vehicle in Zhengzhou Hezhicheng Automobile sales Co., Ltd. after the discount, the price was 48000 yuan. Ms. Hong paid off the car when she bought the car, and the 4S store promised to pick up the car in three days. On the day of picking up the car, Ms. Hong received a call from the salesperson. Ms. Hong went to the 4S store to pick up the car. As a result, the 4S store asked to sign a 3000 yuan car lifetime maintenance value-added service. Ms. Hong said that she does not need any value-added services, the contract has indicated that the full payment, but.

  Nashi car 2020-06-06
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  The "cabbage price" domestic Model 3 is so popular that the sales consultant damages himself like a car machine.

  On January 7, domestic Tesla Model 3 was officially delivered to users, and the completion of Tesla's localization means that the confrontation between Tesla and the new forces of domestic car-building has officially begun. According to media reports, Tesla has nine experience centers in Shanghai, the most popular of which is Tesla Taiguhui experience Center, which is located in the commercial center. A large number of consumers came to Tesla Taiguhui experience Center to see the car. the exhibition cars in the store were full of customers, and almost all the sales consultants were busy solving their concerns for consumers. A sales consultant said that especially at the weekend, Tesla store was like a vegetable market, feeling like a car selling machine, because.

  Tesla 2020-01-15
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  The price is millions of pairs of Porsche! The first car of Bentley will be unveiled.

  Recently, the first model of another high-end new energy car brand is coming. BeyonCa Binley will unveil its first new car on October 30, according to its official Weibo account. According to earlier media reports, Bentley's first model directly locked in the price of "millions", or

  Automotive new energy Volkswagen technology directors companies groups China vice president services limited Volkswagen Group electric luxury information 2022-10-28
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  Weilai cancels the battery rental plan, and financial loans replace battery rental services.

  Weilai launched a "battery rental" scheme when it launched the ES8, but this option was quietly removed from the shelves in the official car app just yesterday. This means that new ES8 and ES6 car buyers will not be able to choose the equivalent of an interest-free loan of 100000 yuan per month for a five-year period. As early as the period when ES8 was listed on the market, the battery rental scheme was launched together, and the price of the vehicle could be reduced by 100, 000 yuan after choosing the plan. The initial battery rental plan was to pay a monthly battery rental fee of 1280 for 78 consecutive months, and later changed to 1680 for 60 consecutive months. And renting it.

  2019-06-03
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  Is the lifetime warranty of Weilai electric car an one-off? Car owner: complain!

  Car owners have complained that the car's lifetime warranty is not guaranteed by the car owner, Weibo verified car blogger "spoon feeding Education victim" quoted a group chat as saying on Dec. 31. According to the video message: in March 2019, the owner Mr. he spent more than 400,000 yuan to buy a Weilai car. At that time, the sales consultant told him: "the car is guaranteed for life, and there is a service charge for the purchase every year, except for vulnerable parts such as tires, brake pads and wiper pads." all the damaged parts can be repaired and replaced free of charge for life, without the need for the owner to pay a share. However, a few days ago, Mr. he had a driving accident and was told during maintenance: "maintenance affects life."

  Weilai 2021-12-31
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  The customer service of Baowo manufacturer became famous. When I heard the "media", I immediately hung up the phone.

  After-sales customer service of automobile manufacturers is an important channel for consumers to complain and feedback, representing the official attitude towards consumers and dealing with problems, providing consulting services for consumers and a way to solve problems. However, the official customer service of this brand is amazing, which is really unthinkable. The thing is, recently, some media received a complaint from Ms. Zhang, a consumer, that the Baowo BX5 car she bought for two months suddenly slowed down on the highway, the engine fault light was on, stalled, and was nearly rear-ended, and the problems of continuous maintenance in the 4S store were still repeated and could not be repaired. Ms. Zhang wanted to return the car. Ms. Shouzhang.

  Baowo 2019-03-23